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Haven't recieved my serial/activation code?

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ZombienDK

  • Messages: 7
  • Inscrit le: 09 Juil 2011, 23:25
  • Pseudo GameCenter: ZombienDK

Haven't recieved my serial/activation code?

Message09 Juil 2011, 23:29

Hello

I have just bought the game thru you're online shop on the homepage
when i completed the order it said that i would recieve a activation/serial on my e-mail adress i used in the process

well been 1½ hour now, and haven't recieved any serial/activation code or even a confirmation on my order....

so what should i do?
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ZombienDK

  • Messages: 7
  • Inscrit le: 09 Juil 2011, 23:25
  • Pseudo GameCenter: ZombienDK

Re: Haven't recieved my serial/activation code?

Message09 Juil 2011, 23:33

And no, it aren't in my spam folder either....
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romfromfocus

Focus Team

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  • Inscrit le: 18 Jan 2011, 16:31

Re: Haven't recieved my serial/activation code?

Message11 Juil 2011, 13:07

Hello ZombienDK,

For all your questions regarding the payment, the download, the installation or the game activation, please contact the technical support of Metaboli GamesPlanet: supportdl.focus@gamesplanet.com
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ZombienDK

  • Messages: 7
  • Inscrit le: 09 Juil 2011, 23:25
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Re: Haven't recieved my serial/activation code?

Message22 Juil 2011, 09:28

Hmm now i can se the money have been taken from my acount...
but i still haven't got any serial/activation key?

and the mail ya gave up, they aren't responding....
can't be truth you have to wait more than 10 days, to get a support ticket/mail answered....

im pretty much feeling like im being ripped of, just because i love the game...
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romfromfocus

Focus Team

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  • Inscrit le: 18 Jan 2011, 16:31

Re: Haven't recieved my serial/activation code?

Message22 Juil 2011, 11:26

Hello ZombienDK,

You may also contact them through this form: http://uk-focushop.gamesplanet.com/faq_ ... 8602612CD3.

I hope your problem will be solved soon.
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ZombienDK

  • Messages: 7
  • Inscrit le: 09 Juil 2011, 23:25
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Re: Haven't recieved my serial/activation code?

Message22 Juil 2011, 11:35

well i hope so to... ortherwise i can't see why i should keep supporting this game...

when i buy it and can't play it, because of a incompetent crew managining the payments and delivering the activation key online
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chups

  • Messages: 4
  • Inscrit le: 04 Août 2011, 11:17

Re: Haven't recieved my serial/activation code?

Message05 Août 2011, 08:22

At me money from a card has been written off. Files for downloading have been sent me. Then to me come the letter on additional check which I have answered and has sent all necessary data. But I can't download till now a file (.exe). I wait for the prompt permission of a situation
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ZombienDK

  • Messages: 7
  • Inscrit le: 09 Juil 2011, 23:25
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Re: Haven't recieved my serial/activation code?

Message13 Mars 2012, 15:36

hehe well just to follow up on my old thread :)

what do i do if i have formated my computer, lost my serial and the access to download the game? :P
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ZombienDK

  • Messages: 7
  • Inscrit le: 09 Juil 2011, 23:25
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Re: Haven't recieved my serial/activation code?

Message29 Mars 2012, 12:19

so no one besides me got that problem?

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